Shipping Policy

Last updated: September 22, 2026

This Shipping Policy applies to purchases made through our online store operated by COLOPLAST A/S.

1. Shipping Destinations

We currently ship to the destinations available for selection during checkout.

If your delivery address cannot be accepted at checkout, please contact us at genadave1@gmail.com before placing your order.

2. Shipping Costs

We provide free standard shipping on all eligible orders.

• Standard shipping fee: 0

• No minimum order value is required for free standard shipping.

• Any applicable shipping charges, if available for special delivery methods, will be clearly displayed before the order is completed.

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment.

Business days do not include weekends or public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

4. Estimated Delivery Time

After your order has been processed and dispatched, the estimated transit time is:

8–15 business days

The total estimated delivery time is therefore approximately:

9–18 business days

Delivery times are estimates only and may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.

5. Order Tracking

When tracking information is available, customers will receive tracking details after the order has been dispatched.

Please allow some time after receiving the tracking number for the carrier's tracking system to update.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at:

genadave1@gmail.com

We cannot guarantee that the delivery address can be changed once an order has already been processed or dispatched.

7. Delayed Shipments

Occasionally, deliveries may take longer than the estimated delivery period due to circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us at genadave1@gmail.com and provide your order number.

We will review the shipment status and, where appropriate, contact the carrier for further information.

8. Lost or Missing Packages

If tracking information shows that your package has not been delivered or appears to be lost in transit, please contact us.

We will investigate the matter with the shipping carrier and provide an appropriate solution in accordance with applicable consumer law.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at genadave1@gmail.com.

Please include:

• Your order number

• A description of the problem

• Photos of the damaged product and packaging where possible

This information helps us evaluate the issue and provide an appropriate solution.

10. Customs, Duties and Import Charges

Where applicable, customs procedures may affect delivery times.

Any charges or obligations applicable to an order will be handled in accordance with the laws and requirements applicable to the delivery destination.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

COLOPLAST A/S
Holtedam 1 Dageløkke
3050 Humlebæk
Denmark

Email: genadave1@gmail.com
Phone: +45 49 11 11 11
CVR / Business Registration Number: 69749917